We help you reduce the risk of technology failure and ensure business continuity by offering total coverage in server, desktop, network, and communications support. Services can be delivered on-demand, ensuring day-to-day requirements are met, or through tailored Service Programmes designed to deliver longer-term benefits.
End User IT Support
Service Managed
Support to maintain systems and service user support requests, with client authorisation process to manage support flow and cost.
Helpdesk
Incident and case management are employed to manage and service user support requests.
Network & IT Infrastructure
Systems Management
IT systems, network and infrastructure maintenance, backups and SOE management.
Proactive Maintenance
IT maintenance tasks are performed before system failure to help achieve optimum system performance, security and stability.
Proactive Monitoring
System checks are performed, and status is recorded/assessed to give clients a regular ‘snapshot’ indication of system ‘health’.